Effective Date: January 6, 2026
New Motion Health Centre (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal and health information of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with Canadian privacy laws, including the Personal Health Information Protection Act (PHIPA) and PIPEDA.
1. Information We Collect
We collect personal and health information necessary to provide safe, effective, and professional care. This may include:
Personal Information
- Name, date of birth, address, phone number, email
- Emergency contact information
- Insurance and billing information
Health Information
- Medical history, symptoms, and diagnosis
- Treatment records and progress notes
- Information relevant to rehabilitation, chiropractic, physiotherapy, massage therapy, and acupuncture services
Online Information
Information submitted via online forms or appointment booking systems
Website usage data (IP address, browser type, pages visited)
2. How We Use Your Information
Your information is used to provide high-quality care and services, including:
Improving clinic services and website experience
Assessing and delivering treatment and wellness services
Managing appointments, billing, and insurance claims
Communicating treatment plans, reminders, and follow-ups
Complying with legal, regulatory, and professional requirements
3. How We Share Your Information
We may disclose information in limited circumstances, including:
- With healthcare professionals within the clinic for coordinated care
- With insurance providers for billing and claims processing
- When required by law (e.g., public health authorities)
- With trusted service providers for secure electronic records management
We never sell your personal or health information. All disclosures are limited to what is necessary for the purpose and done securely.
4. Consent
We collect and use personal and health information with your consent, which may be:
Withdrawable consent, where applicable, in writing
Explicit consent through forms and agreements
Implied consent for treatment and routine operations
5. Retention of Records
Health records are retained according to Ontario regulations:
- Adults: Minimum 10 years from the date of the last entry
- Minors: Minimum 10 years after reaching age of majority
Records no longer required are securely destroyed in a way that protects confidentiality.
6. Your Rights
Patients have the right to:
Withdraw consent to certain uses where applicable
Access personal and health information
Request corrections to any errors in their records
Ask questions about how their information is used
7. Cookies & Website Tracking
Our website may use cookies and analytics tools (e.g., Google Analytics) to:
- Monitor website performance
- Improve user experience
- Track non-personal usage patterns
You can disable cookies in your browser settings, though some website functions may be limited.
8. Updates to this Privacy Policy
This policy may be updated periodically to reflect changes in legislation or clinic practices. The effective date at the top will indicate the latest revision.